FAQ

How does the design process work?

Once your payment has processed, we will contact you via e-mail. We will send you a digital design proof, which is flexible for changes. Once we have the design the way you love, we can get your wood cut!

 

Ballpark Shipping Costs

Because shipping prices are dependent on an item’s weight & dimensions, it is difficult to give exact prices. That being said, we can use the following table as a guideline:

*prices are approximate*

Local Pickup – Barrie | Orillia: $0

Simcoe County: $11-18

GTA: $14-25

Canada-wide: <$30

USA: <$40

Prices can be calculated at checkout using your postal/zip code.

 

Do you take Custom Orders?

YASSS Girl. We love custom requests!! We charge a flat design fee of $10 for all custom orders.

 

Protective Varnishing

We weatherproof seal all porch signs & exterior wood signs with an outdoor clear-coat varnish. “Weatherproof” does not mean it will never wear, however it prolongs the life of your wood piece.

We seal all trim, and *most* of the sign faces. Some of our flat-sheen white signs cannot be varnished as it will show a ‘splattered’ coating look, which looks awful. For this reason we are choosy with which indoor signs we varnish.

 

When can I expect my sign to arrive?

We have a turnaround time of 4-6 weeks. We are a small shop and have a lot of orders to fulfill. In order to take extra care of the little details in each piece, we like to give ourselves more time to ensure your piece is perfect.

If you add the Rush Fee to your order, turnaround time is 1.5 weeks.

 

Returns

Due to the handmade nature of our products, we do not currently accept returns. We are a small shop and truly believe in our products, therefore if you are not satisfied with your pieces, we will do everything possible to make it right! You can reach us by e-mail at info@KNdesignCo.com

 

Colour Accuracy

As we have a website and that is how our customers shop, it is pertinent to note that all computer monitors and screens display colour differently. Wood grains also alter the absorption of paints and stains. For this reason, colours may look slightly different in person. Please check out our Instagram and Facebook page to see more photos of our products!